“The talent of the VerbatimPlayback™ team and the power of their training solution meant that even the most cynical and jaded manager was touched and challenged in equal measure and looked into their own conscience to really ask themselves whether they were doing all they could to do best by their teams.”
Regional Housing Association
Working with the Housing Association provided one of the first success stories for the Verbatim Playback™ team. The brief was to enable staff to better understand the issues and experiences of their service users and to ensure that, as vulnerable members of society, their voice was fairly represented.
The solution?
Using the unique process, staff were able to relate to the actors as if they were real service users and the event facilitated a powerful understanding of the service user within the Association.
As a result staff pledged to implement a range of specific and significant changes when working with service users.
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