Quality and Commitment

nickbrice — Tue, 26 Jul 2011 23:07:24 +0000

“There were about 80 events often running concurrently. In order to meet this challenging rollout schedule, there needed to be a large team of VerbatimPlayback™ actors who could all represent the views of the colleagues in a consistent way. The quality and commitment of the whole team was exemplary from the very first event to the very last. These events would undoubtedly have made less of an impact had it not been for the VerbatimPlayback™ concept and the talent and determination of the VerbatimPlayback™ team.”

Major UK Supermarket Retailer

The brief was to develop a programme to enable staff to engage in the new company value, thereby ensuring a higher and more consistent quality of service.

The solution?

Deliver insights to deepen understanding of the working environment in order to facilitate change. Using research interviews VerbatimPlayback™ actors represented the voice of staff to leaders as if engaged in two-way conversations. The programme proved to be a dramatically compelling solution in helping to gain access to information allowing a improved customer experience as a direct consequence of gaining a better understanding of staff experiences.

Read the case study in full or download a pdf

Watch a VerbatimPlayback™

Team Brighton – Vision and Values

nickbrice — Mon, 18 Jul 2011 23:26:32 +0000

Team Brighton had a fantastic day workshopping, presenting and discussing their new Team Vision and Values with 300+ people! A day none of us will forget with football playing stilt walkers, jugglers and some Singing Seagulls Supporters topped off with a speech from Gus Poyet!

We presented our Fan VerbatimPlayback™ on a stage in front of 500 Team Brighton staff members using 6 of our actors - including one of our very talented disabled actors who was presenting the story of a life-long Brighton fan who is also in a wheelchair. They performed an insightful, moving, entertaining but most importantly, as ever with VerbatimPlayback™, truthful presentation of the interviewee’s experiences.

Read the case study in full or download a pdf.

VerbatimPlayback™ » values

Quality and Commitment

Team Brighton – Vision and Values