VerbatimPlayback™ » customer experiences

Albion’s Amex Gets Global Recognition

vbadmin — Fri, 13 Apr 2012 09:17:04 +0000

Congratulations to our client and friends at Brighton and Hove Albion – American Express Community Stadium – nominated for four award at the international Stadium Awards – Venue of the Year, New Venue, Customer Experience and Marketing and Sales – plus Martin Perry is up for Executive of the Year. Congratulations to Martin.

VerbatimPlayback™ Key Part in Team Development

nickbrice — Sat, 26 Nov 2011 14:24:51 +0000

Today’s VerbatimPlayback™ presentation formed a key part of the leadership team development exploring internal and external customer experience challenges in the American Express Community Stadium catering and events operation. The presentation helped the team experience an insight into the day to day challenges facing their staff and team leaders.

We are also revisiting some of the fans we interviewed before the move and worked with them again to find out about their experiences of moving into and coming to matches / events at the new stadium.

Housing Association Pledge Changes

nickbrice — Wed, 16 Feb 2011 23:25:04 +0000

“The talent of the VerbatimPlayback™ team and the power of their training solution meant that even the most cynical and jaded manager was touched and challenged in equal measure and looked into their own conscience to really ask themselves whether they were doing all they could to do best by their teams.”

Regional Housing Association

Working with the Housing Association provided one of the first success stories for the Verbatim Playback™ team. The brief was to enable staff to better understand the issues and experiences of their service users and to ensure that, as vulnerable members of society, their voice was fairly represented.

The solution?

Using the unique process, staff were able to relate to the actors as if they were real service users and the event facilitated a powerful understanding of the service user within the Association.

As a result staff pledged to implement a range of specific and significant changes when working with service users.

Read the case study in full or download a pdf icon

Watch a VerbatimPlayback™