VerbatimPlayback™ » Playback

Fans Have Their Say

nickbrice — Mon, 25 Jul 2011 07:39:51 +0000

The Club had been operating for ten years from a small, 7000 – 8000 seat athletics stadium with limited hospitality facilities and were moving to a 22 500 state of the art major sporting venue. This would mean a significant upgrade in the customer experience to meet customer expectations and increases in volumes.

Read the case study in full or download a pdf.

Two-Way Conversations

nickbrice — Fri, 22 Jul 2011 23:17:58 +0000

The brief was to develop a programme to enable staff to engage in the new company value, thereby ensuring a higher and more consistent quality of service.

The solution?

Deliver insights to deepen understanding of the working environment in order to facilitate change. Using research interviews VerbatimPlayback™ actors represented the voice of staff to leaders as if engaged in two-way conversations. The VerbatimPlayback™ process proved to be a dramatically compelling solution in helping to gain access to information allowing a improved customer experience as a direct consequence of gaining a better understanding of staff experiences.

Read the case study in full or download a pdf.

Team Brighton – Vision and Values

nickbrice — Mon, 18 Jul 2011 23:26:32 +0000

Team Brighton had a fantastic day workshopping, presenting and discussing their new Team Vision and Values with 300+ people! A day none of us will forget with football playing stilt walkers, jugglers and some Singing Seagulls Supporters topped off with a speech from Gus Poyet!

We presented our Fan VerbatimPlayback™ on a stage in front of 500 Team Brighton staff members using 6 of our actors - including one of our very talented disabled actors who was presenting the story of a life-long Brighton fan who is also in a wheelchair. They performed an insightful, moving, entertaining but most importantly, as ever with VerbatimPlayback™, truthful presentation of the interviewee’s experiences.

Read the case study in full or download a pdf.

Real People Real Stories

nickbrice — Tue, 22 Feb 2011 23:42:43 +0000

Working with the Housing Association provided one of the first success stories for the Verbatim Playback™ team. The brief was to enable staff to better understand the issues and experiences of their service users and to ensure that, as vulnerable members of society, their voice was fairly represented.

Read the case study in full or download a pdf

VerbatimPlayback™

nickbrice — Tue, 01 Feb 2011 19:42:37 +0000

Your Voice – Our Way

VerbatimPlayback™ is an insight, development and training tool to access and work with the inner voice of the people important to your business.

Derived from the Latin Verbum, the exact definition of verbatim is ‘word for word‘, which quite literally means repeating the words that were initially used. For this reason it is a very powerful tool of communication as there is no room for mis-interpretation.

Exactly, to the letter, literally, faithfully, truthfully, rigorously, precise, unabridged and undeviating are some of the many words that can be used to describe verbatim and help to illustrate why it is such a useful tool in both theatre and in the media.

It was this that inspired us to develop a way of using verbatim in the corporate world. It has helped many companies in a number of different areas of business including retail, catering, local councils and the sports industry.

Verbatim, as a tool of communication, allows you to powerfully present the truth.

Often businesses have challenges with communication whether it be with their staff, customers or key shareholders and we use verbatim to help with these issues of communication – to insightfully and quite quickly get to the heart of issues. The delivery of our research findings is presented in an unusual and powerful way enabling positive change.